Question 1

How fast can someone get to me in Killeen?

Accepted Answer

We tell you the window up front rather than leaving you guessing. Where you're and what the roads are doing set the time, so the dispatcher gives a real window on the call, not a website promise.

Question 2

Is it just homes, or businesses too?

Accepted Answer

Yes. Storefront and office door hardware, master key systems, and locks on rental and commercial units are all part of the everyday work, alongside houses and apartments.

Question 3

There was one key to the house and it's gone. What now?

Accepted Answer

Call and say exactly that. The door gets opened and rekeyed, or the cylinder is swapped and fresh keys cut there and then, depending on the lock. You walk away with working keys in both cases.

Question 4

The key sheared off in the lock. Is it wrecked?

Accepted Answer

Not usually. The stub is removed and a key is cut from the pieces or from the lock. Forcing it's the only thing that changes the outcome.

Question 5

I am locked out of my car. Do you need the original key to make a new one?

Accepted Answer

Yes, for most makes and years. The vehicle is opened and a key cut and coded on the spot, transponder or push-start included. ID and proof of ownership first.

Question 6

Will you make sure it's my house before you open it?

Accepted Answer

We do, every time. ID and proof of address first, then the door. If nobody asks, that should bother you.

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